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Administrative Associate Sr., Customer Service 497588

Company: Lamar University
Location: Beaumont
Posted on: May 17, 2019

Job Description:

Posting Details Position Information Posting Number 20111768 Position Title Administrative Associate Sr., Customer Service 497588 Template Title Position Type Staff Position Number Department Enrollment Services Position Summary Information Job Summary/Basic Function Job Summary: The Office of Student Recruitment seeks to recruit undergraduate domestic students from local and regional high schools and junior colleges by promoting Lama r University's 200 academic programs and campus life. Reporting to the Director of the Welcome Center and Campus Experience, the Administrative Associate supports the Lamar University Office of Student Recruitment by assisting prospective students and their families with the various processes and procedures required to enroll at La mar University. This position serves as the first impression for our Welcome Center and Admissions Office. Major Essential Job Functions: 1.Answer calls for the Welcome Center, Admissions and Recruitment and manage the phone queue for the university switchboard. 14% 2.Refer guests to services across campus as needed. 14% 3.Present the admissions process to group tours each day using the admissions website. 14% 4.Receive information presented such as grades, transcripts and related admissions files. 6% 5.Inform student of missing documents and incomplete file information. 6% 6.Identify and resolve problems or issues with prospective and admitted students. 6% 7.Calendar maintenance. 6% 8.Maintain a log of visitors each day and report weekly. 6% 9.Provide effective and responsive service to prospective students. 6% 10.Provide email responses to admission inquiries. 6% 11.Responsible for CRM data management. 6% 12.Daily digital signage updates. 6% 13.Participation in two Cardinal View open house events per year. (One Saturday in fall and one in spring). 4% Other duties may be assigned to this position on a regular or occasional basis to respond to needs of the university. Minimum Qualifications Minimum Education Required: High School Diploma or GED. Minimum Experience Required: 1 year of work experience in an office environment Key Competencies: ---Strong customer service skills ---Strong work ethic ---Strong communication skills-written and verbal ---Initiative to perform all assigned tasks efficiently and accurately ---Understanding of FERPA regulations ---Understanding of the Admissions process ---Excellent writing and analytical skills ---Ability to work with others and assign tasks as needed to student assistants, work study students, seasonal employees, interns and part-time employees ---Proficient in Microsoft Office ---Knowledge of Banner and Ellucian Recruit a plus. ---Ability to compose effective correspondence Physical Requirements: Sedentary, exerting up to 10 pounds occasionally or negligible weights frequently; sitting most of the time. Job Conditions: Indoor office environment. Occasional weekend work. Flex schedule to include some evenings. Lamar University Expectation of Quality:Employee will support the mission of Lamar by providing high quality, professional services, timely responses and solutions to customer requests. EEO Statement Lamar University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. Veteran's Preference Statement Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003. Preferred Qualifications Security Sensitive Statement This position is security-sensitive and thereby subject to the provisions of the Texas Education Code --51.215, which authorizes the employer to obtain criminal history record information. Salary $25,008 Work Hours Occasional weekend work. Flex schedule to include some evenings. Application Information Posting Date 05/09/2019 Close Date 05/16/2019 Open Until Filled No Special Instructions Posting Specific Questions Required fields are indicated with an asterisk (). Are you claiming Veteran's Preference in accordance with Texas Senate Bill 805, Section 657.003? FAILURE TO EMAIL THE FOLLOWING REQUIRED DOCUMENTS PER THESE INSTRUCTIONS MAY IMPACT VETERAN'S PREFERENCE: To claim Veteran's Preference under the law you must be: (1) a veteran, including a veteran with a disability; (2) a surviving spouse of a veteran killed on active duty who has not remarried; or (3) an orphan of a veteran if the veteran was killed while on active duty. If claiming Veteran's Preference, you MUST immediately email to jobs4vetslamar.edu your specific supporting documentation at the time of application such as the DD Form 214 (member 4 copy), AND, if applicable, the Dept of Veteran's Affairs Verification of Disability Benefits Letter if claiming a service related disability, a DD Form 1300 to include qualifying Death, Birth, and Marriage Certificates if claiming surviving spouse/orphan. Your email MUST also include your name, position number, job title and the department for each position you are applying for. Documents received after a position closes will not be accepted. Yes No Please indicate the highest level of education you have completed. High School Diploma or GED Some college credits Technical School Degree and/or Certificate Associate's Degree Bachelor's Degree In what area(s) did you receive your degree(s). (Open Ended Question) The Texas Higher Education Coordinating Board (THECB) maintains a list of Institutions Whose Degrees are illegal to Use in Texas. You can search for your institution on the THECB website at: http://www.thecb.state.tx.us/index.cfm?objectid3D2801D0-1C9F-11E8-BC500050560100A9. Copy and paste this link into a web browser in order to search under "Fraudulent or Substandard Institutions" for your college/university attended for your degree. Please check your answer BEFORE you submit your application. HR is not responsible for checking your answer nor resubmitting your application back into the pool if you do not answer this question correctly.As part of your educational qualifications for this position, are you claiming a degree from any of the institutions listed on the THECB website referenced above? Yes, my institution IS on this list & IS Not accredited. No, my institution is NOT on this list & IS accredited. How many years of secretarial and/or clerical experience do you have? 5 years or more 4 years 3 years 2 years 1 year or less Please rate your knowledge and experience of MS Office Suite (Word, Excel, PowerPoint, Access, Outlook). Beginner - Knowledge of MS Office Programs (Word & Excel) Intermediate - Knowledge of MS Office (Word, Excel, & PowerPoint) Moderate - Knowledge & Experience with MS Office Suite (Word, Excel, PowerPoint & Access) Expert - Knowledge & Experience using MS Office Suite (Word, Excel, PowerPoint, Access, Outlook)) Applicant Documents Required Documents Resume Optional Documents Letter of Interest Unofficial Transcript 1 Miscellaneous

Keywords: Lamar University, Beaumont , Administrative Associate Sr., Customer Service 497588, Administration, Clerical , Beaumont, Texas

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