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Service Writer/Advisor

Company: Express Employment Professionals
Location: Beaumont
Posted on: September 18, 2022

Job Description:

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Local company in Beaumont is looking for a service writer/advisor. As a service writer/advisor, you will be one of the first impressions of the company--------s service customers. In this position, you will document customer complaints, ensuring contact name, phone number and physical address are captured correctly; obtain an accurate description of the customer--------s issues; and determine their method of payment.
In addition, the service writer/advisor will open repair orders after making a

pre-warranty assessment to ensure conditions are noted correctly; open conditions to correct labor and job type; triage repairs for Express Assessment The service writer/advisor assists with answering incoming phone calls. The associate must be able to, and be educated on preparing repair orders for closing, move parts, labor, review posted time, secure payment and/or P.O.--------s when required. Over communication is a must, and the service write/advisor should follow up on progress of repairs with frequent calls, especially when repair job is complete Other duties as deemed necessary by the foreman/supervisor.
All employees are instrumental in raising C.S.I.
-------Customer Satisfaction Index----- - / S.P.E. -------Service and Parts Experience----- - scores. We strive to meet a minimum of 8.3 or national average and maintaining this rating. Be polite empathetic and understandingRemember that the customer comes first
Communicate, communicate, and communicateReport unhappy or dissatisfied customers to managementBe proactive rather than reactive
You will also complete Web based training along with additional self-paced training; attend off-site manufacturer Service Advisor Training; Complete the MBE Service Advisor training for Sprinter and become Certified as a Sprinter Service Advisor.
Click HERE to apply!
#beautx PandoLogic. Keywords: Automotive Service Advisor, Location: Beaumont, TX - 77702

Keywords: Express Employment Professionals, Beaumont , Service Writer/Advisor, Advertising , Beaumont, Texas

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