Company: Express Employment Professionals
Posted on: September 18, 2022
Click HERE to apply!
Local company in Beaumont is looking for a service writer/advisor.
As a service writer/advisor, you will be one of the first
impressions of the company--------s service customers. In this
position, you will document customer complaints, ensuring contact
name, phone number and physical address are captured correctly;
obtain an accurate description of the customer--------s issues; and
determine their method of payment.
In addition, the service writer/advisor will open repair orders
after making a
pre-warranty assessment to ensure conditions are noted correctly;
open conditions to correct labor and job type; triage repairs for
Express Assessment The service writer/advisor assists with
answering incoming phone calls. The associate must be able to, and
be educated on preparing repair orders for closing, move parts,
labor, review posted time, secure payment and/or P.O.--------s when
required. Over communication is a must, and the service
write/advisor should follow up on progress of repairs with frequent
calls, especially when repair job is complete Other duties as
deemed necessary by the foreman/supervisor.
All employees are instrumental in raising C.S.I.
-------Customer Satisfaction Index----- - / S.P.E. -------Service
and Parts Experience----- - scores. We strive to meet a minimum of
8.3 or national average and maintaining this rating. Be polite
empathetic and understandingRemember that the customer comes
Communicate, communicate, and communicateReport unhappy or
dissatisfied customers to managementBe proactive rather than
You will also complete Web based training along with additional
self-paced training; attend off-site manufacturer Service Advisor
Training; Complete the MBE Service Advisor training for Sprinter
and become Certified as a Sprinter Service Advisor.
Click HERE to apply!
#beautx PandoLogic. Keywords: Automotive Service Advisor, Location:
Beaumont, TX - 77702
Keywords: Express Employment Professionals, Beaumont , Service Writer/Advisor, Advertising , Beaumont, Texas
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