Technical Product Specialist

Location: Houston
Posted on: June 23, 2025

Job Description:

Position Summary: To direct technical product specification and pricing information to the customer with support from Sales, Production, and Engineering departments. Essential Duties and Responsibilities: Establish and sustain direct verbal and written contact with customers on efforts that include technical, commercial, and price-based inquiries and topics. Work on budgetary and formal bid requests to determine product specification and bid parameters, qualifications, stipulations, and time frames. Participate fully in the project contract process in the CRM, from quoting to sale or possible loss, by justifying, recording, and monitoring the projects through the issue of quotations, influence of customer decision, order entry, and product order fulfillment and after-sales product completion efforts. Provide customers with “value engineered” alternative products for consideration, meeting application needs while potentially saving on materials costs, delivery, and installation time. Maintain timely and consistent communication with sales personnel regarding the status of pending quotations. Secure needed information from customers or their designated engineering representatives to accurately complete takeoffs/job bidding/quotations and orders. Work closely with the customer and the engineering or production departments to ensure continuity of submittal, specification, or code issues. Lead project review meetings, order entry, data and drawing submittal/approval processes, and negotiations as may be needed after the initial quotation or customer order submittal. Manage the schedule of tempered water systems and product order deliveries with the customers. Develop relationships with a variety of customers from different market segments to more easily obtain needed information for developing competitive quotations. Work closely with product managers, sales managers, marketing associates, and customers to keep abreast of changes in pricing, products, and program parameters. Receive, record, and coordinate the response to all customer complaints regarding the technical products and services through the Customer Feedback Response process. Review engineering and architectural “build-outs,” potentially using Business Information Modeling (BIM) design tools to offer technical support on the product catalog. Other duties as assigned. Qualifications: Must have a mechanical, electrical, or manufacturing technical background, understanding, or experience. Degree in a STEM field is strongly preferred. Technical training school diploma or certificate in a STEM field will be considered in lieu of a four-year degree. This is an entry-level role. A new grad is ideal, but 2 years of experience will be considered. Must be able to work on provided ERP computer programs. Experience with Microsoft Office suite, specifically Excel. Expectations: A strong technical aptitude with customer service, interpersonal, and organizational skills being a necessity. Must be able to effectively manage multiple projects with a number of different customers simultaneously. Self-motivated – an ability to work independently and push oneself to achieve more. Excellent written and verbal communication skills. Confident, articulate, and professional speaking abilities (and experience). Ability to solve practical problems and deal with a variety of unknown variables working toward solving issues related to customer demands, complaints, and general needs. Ability to understand and calculate figures and total amounts for such issues as discounts, commissions pro-rata, percentages, and sales order dollars. Ability to make decisions regarding the handling of customer issues as outlined by company policy. Ability to meet deadlines and prioritize workload. Candidate should be able to sit, stand, walk, stoop, kneel, crouch or crawl, climb or balance carried loads of ten pounds. Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to operate a scanning device, computer, copier, fax machine, and telephone, etc. Ability to prove technical aptitude (test may be provided). Comments for Suppliers: Hours: Monday-Friday, 8am-5pm. Basic Excel experience is required. ERP experience with Epicor Manufacturing or similar is helpful, but not required. Any experience with project estimation is a big plus, but not required. Solid customer service skills and customer service mindset are important. Taking customer requests, reviewing their technical data/specifications, and putting together quotes based on information provided. Temp to hire. This is an onsite, in-person position. Remote work is NOT an option. Interview Required: Yes Temp to Hire: Yes Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Keywords: , Beaumont , Technical Product Specialist, Customer Service & Call Center , Houston, Texas