Field Service Engineer III

Company: Agiliti Health, Inc.
Location: Beaumont
Posted on: March 16, 2023

Job Description:

Job Description:

Who We Are

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. Our industry-leading commitment to quality and team of expert technicians helps ensure clinicians have access to patient-ready equipment needed for patient care. Make an impact in healthcare and grow your career with Team Agiliti!

The Field Service Engineer III is responsible for maintaining the customer's high-end medical imaging equipment, including systems applications, quality control, calibration, operating system support, applications support, software support, technical support, and troubleshooting.

What You Will Do in This Role

FIELD SUPPORT (75%)

• Troubleshoot high-end medical imaging equipment.
• Establish and adhere to preventative maintenance schedules.
• Maintain customer service logs and internal service records in a timely fashion.
• Solve issues with medical imaging applications, electrical components, computer hardware, and software, mechanical and hydraulic systems.
• Comply with Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
• Perform service, calibrations, and quality assurance check for an entire imaging system as per the ISO13485 standards. TECHNICAL SUPPORT (10%)
  • Deliver technical support on high-end medical imaging equipment online and or via telephone.
  • Communicate daily with customers to ensure resolution and proper follow-up leading to acceptable customer satisfaction levels.
  • Maintain system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to OEM (Original Equipment Manufacturer). APPLICATIONS SUPPORT (5%)
    • Interact regularly with radiologists, technicians, physicians, and other medical professionals to keep abreast of new and existing imaging solutions, issues and trends. SOFTWARE SUPPORT (10%)
      • Provide continuous up-time support for applications software issues associated with the X-ray and Vascular modalities.
      • Utilize Digital Imaging and Communications in Medicine (DICOM) for viewing, filming, archiving, networking, and database administration.
      • Prepares users by designing and conducting training programs, providing software support and reference.
      • Supply online and telephone support for Windows, Linux What You Will Need for This Role
        • Minimum 10 years of high-end medical imaging equipment maintenance and repair experience
        • High School Diploma or GED
        • Must hold a current, valid, and unrestricted driver's license. Must have a safe driving record based on Agiliti policies.
        • Basic computer skills; understanding of computer networks and equipment interfacing.
        • Willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
        • Willing to travel periodically to support business needs.
        • Able to lift and/or push up to 75 pounds.
        • Able to stand and walk for extended periods of time.
        • Able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.
          What Skills You Will Use in This Role
          
          It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements
          
          You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.
          
          Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.
          
          If you require assistance with your application, please contact recruiting@agilitihealth.com.
          
          Primary Job Location:
          
          Beaumont, Texas
          
          Additional Locations (if applicable):
          
          Job Title:
          
          Field Service Engineer III
          
          Company:
          
          Agiliti
          
          Location City:
          
          Beaumont
          
          Location State:
          
          Texas
          
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Keywords: Agiliti Health, Inc., Beaumont , Field Service Engineer III, Engineering , Beaumont, Texas