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Customer Reliability Engineer

Company: John Crane
Location: Beaumont
Posted on: October 10, 2019

Job Description:

About Us John Crane ( is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products including mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Job Description Works on-site at a customer facility(s), directly coordinates, schedules and participates in work with the customer to comply with the partnership agreement. Troubleshoots by investigating problems related to product performance and application specific criteria. Makes less complex and routine seal and equipment recommendations utilizing standard engineering judgment and responsibility to resolve customer inquiries. Travel as required to perform duties and work directly with customers. Position reports to Regional?Engineer. Duties & Responsibilities

  • Reviews customer applications and makes specific recommendations.
  • Troubleshoots specific customer applications and analyzes, evaluates, and rectifies seal operation problems and failures.
  • Improves MTBR and reduces material costs.
  • Reduces inventory by establishing standards for reduction, minimizing variances found in the physical inventory and optimizing inventory levels.
  • Communicates orally and in writing with customers, company personnel, and vendors providing counseling, recommendations, and technical assistance. May include making both technical and commercial presentations to customers or management.
  • Assists and directs development of customer seal standardization programs. Also, assists with developing inventory management programs that are to be implemented by customers.
  • Solves problems on existing installations pro-actively.
  • Negotiates with customers and sales personnel regarding material changes or modifications of customer equipment, seal, or auxiliary equipment. Help customers find and define productivity improvements obtained through seal upgrades.
  • Approves overall seal and component part design and materials, proposals, layouts, installation, assembly and detail drawings.
  • Prepares reports and makes recommendations to management in order to assist in development and management of partnership programs. Devise and recommend new approaches to problems encountered in assignments.
  • Recommends new standards and procedures on design and manufacture of seal components. Observes and reports field performance results; collects and evaluates customer?s data, while working with local John Crane office and sales representative.
  • Additional duties as assigned. The Individual
    • Bachelor?s in?Mechanical Engineering
    • Knowledge of labor reporting, work order variances, QAD, MFG-PRO, SAP, or equivalent
    • Previous participation in continuous improvement activities including but not limited to Kaizen, SMED, and Lean activities or equivalent.
    • Strong knowledge of personal computers, MS Office, and machining practices.
    • Ability to work flexible hours including weekends as needed to meet business demands.
    • Moderate level of understanding of the financial aspects of a manufacturing operation.
    • Capable of handling multiple priorities simultaneously in a high-stress environment.
    • Excellent written and verbal business communication.
    • Excellent training, leadership, facilitation, influencing, negotiating, and interpersonal skills.
    • Ability to complete tasks in a timely and efficient manner?It is the policy of John Crane to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, color, religion, gender, sex, sexual orientation, genetic information, marital status, status with regard to public assistance veteran status or any other characteristic protected by federal, state, or local LAW. In addition, John Crane will provide reasonable accommodations for qualified individuals with disabilities.

Keywords: John Crane, Beaumont , Customer Reliability Engineer, Engineering , Beaumont, Texas

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