Site Director- Operations
Company: Legacy Community Health Services
Location: Beaumont
Posted on: January 12, 2021
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Job Description:
Legacy Community Health is a premium, Federally Qualified Health
Center (FQHC) that provides comprehensive care to community members
regardless of their ability to pay. Our goal is to treat the entire
patient while improving their overall wellness and quality of life,
in addition to providing free pregnancy tests, HIV/AIDS screening.
At Legacy, we empower patients to lead better lives by promoting
healthy behaviors and offering resources such as literacy classes,
family planning services, and nutrition and weight management
information.Our roots began in 1981 as the Montrose Clinic, with
specialization in HIV education, testing, and treatment. Since
then, the agency has expanded to 10 clinics in Houston, one in
Baytown, two in Beaumont, and one in Deer Park with extensive
services that include: Adult primary care, HIV/AIDS care,
pediatrics, OB/GYN and maternity, dental, vision and behavioral
health. We also service students within KIPP and YES Prep schools.
Legacy is committed to driving healthy change in our
communities.Job DescriptionThe Site Director is responsible for the
financial and operational success of all assigned practices in the
assigned geographic, specialty or other defined group. The Site
Director - Ops ensures the direction and implementation of
operating policies and initiatives within the assigned group and is
accountable to the Vice President of Operations. The Site Director
actively participates and assists practice managers to develop
Site-Specific Action Plans, budgets and tactics for assigned
practices. They also supervise Operations Managers, if applicable,
including coaching, guiding, and assisting them in managing the
operations of their assigned office locations. The Site Director
will spend designated time in the practice location supporting the
work and operations of the clinic to ensure the success of each
practice.Essential Functions* Oversees operations and service
delivery of all practice sites within assigned clinics* Works with
clinics to interview and hire managers and coordinators. Directly
supervises and establishes accountabilities, provides performance
feedback and conducts annual performance evaluations for mangers,
with input for relevant support staff. Provides counsel to managers
in disciplinary matters with assistance from HR for disciplinary
actions and/or terminations* Ensures success of physician and
mid-level providers in the assigned practices. Collaborates with
physicians to support their ability to establish a successful
practice* Reviews operational and financial performance monthly
with managers, VP, medical leadership to develop Site-Specific
Action Plan. Works with manager to ensure compliance with
performance standards* Coordinates revenue cycle initiatives for
implementation in all practices. Reviews point-of-service
collections weekly and accounts receivable management monthly with
operations manager* Manages annual budget development for assigned
practices and holds the operations manager accountable for
adherence to budget and performance objectives* Maintains routine
communication with VP to review operational issues, performance
targets and other projects defined by the COO.* Attends routine
operational leadership meetings and problem solves jointly with
leadership* Meets with Physicians regarding financial success of
practice and delivers monthly revenue cycle performance*
Collaborates with marketing on strategies for region and works with
practice liaison for success* Develops and revises clinical revenue
cycle policies to ensure compliance* Reads, analyzes, and
interprets technical information, financial reports, and legal
documents. Ability to respond to common inquiries or complaints
from customers, regulatory agencies, or members of the business
community* Performs other duties as assigned.Education & Training
Experience Requirements* Bachelors in business, healthcare or
related discipline is required* Master's degree, MHA, MBA or
equivalent preferredWork Experience Requirements* A minimum of
three (3) years of recent demonstrated leadership experience
managing a clinic's practice operations* 10+ years of direct
operations management experience may be substituted for academic
degree(s)* A demonstrated ability to work collaboratively with
colleagues and staff to create a results-driven team-oriented
environment.* Possesses a track record of developing strong rapport
with physicians.* Intimate knowledge of the day-to-day operations
of clinical practice operations* Financial and analytical expertise
in budget development, physician practice productivity,
productivity standards, revenue cycle management, provider
relations, scheduling and referral tracking management and all
other aspects relating to the management of a dynamic and growing
practice.* A demonstrated record of accomplishment in areas such as
fiscal management/ cost control; marketing and practice
development; strategic planning and human resource management.*
Significant skill in communicating with and relating to providers,
including the ability to establish productive and cohesive
partnership with providers* Proven ability to formulate and carry
out operational plans for clinical practice operations* Knowledge
of legal issues related to clinical practice operations, employment
law and fraud/ abuse rules.* Knowledge of project planning and
ability to coordinate various projects and activities concurrently
(multitasking/ prioritizing).* Ability to navigate ambiguous
situations and apply strong leadership skills in problem solving
effectively.* Must be able to manage multiple deadlines and
prioritize* Adept in decision making responsibilitiesBenefits* 9
Holiday + 1 Floating Holiday* PTO* 403b Retirement Plan* Medical /
Vision / Dental (if eligible)
Keywords: Legacy Community Health Services, Beaumont , Site Director- Operations, Executive , Beaumont, Texas
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