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Assistant Director, Client Services 494935

Company: Lamar University
Location: Beaumont
Posted on: May 17, 2019

Job Description:

Posting Details Position Information Posting Number 20111695 Position Title Assistant Director, Client Services 494935 Template Title Position Type Staff Position Number Department Client Computing Services Position Summary Information Job Summary/Basic Function Position Summary: Provides leadership for the client computing services team responsible for providing IT customers with client computing equipment and support. Implements technologies and practices to continuously improve the effectiveness and efficiency of service delivery. Promotes standardization and adoption of best practices for managing client computing across the university using persuasive influence and collaborative relationships. Organizes and coordinates the activities associated with installation, deployment, upgrade and maintenance of software, hardware and network facilities relating to the desktop environment. Determines customer needs and incorporates them into the design and overall plan for desktop support. Duties and Responsibilities: ---Oversee and coordinate the daily activities of the client computing services team. ---Establish priorities and set direction to meet both short and long term goals. ---Establish, monitor and analyze performance metrics for evaluation of service delivery ---Establish university policies for managing client computing ---Establish and maintain client computing standards including integration with procurement processes ---Establish standardized processes and tools for managing client computing assets. ---Establish and maintain positive working relationships with distributed academic technicians to support collaborative work assignments and increase standardization. ---Collaborate with Service Desk manager to enhance desktop support capabilities at first point of contact. ---Define, organize and provide technical leadership for client computing related projects ---Support client computing requirements for IT departmental projects ---Evaluate and recommend client computing solutions to enhance user productivity ---Recruit, hire, evaluate and develop staff to ensure efficient operations. ---Performs other related duties as assigned. Minimum Qualifications Knowledge and Technical Skills required: ---Advanced knowledge of Windows based computer hardware and software ---Extensive knowledge of using and supporting desktop operating systems, including Windows and Mac OS, mobile operating systems, and a wide variety of software applications, including Microsoft Office. ---Experience with enterprise endpoint management and deployment solutions, such as Dell KACE, Microsoft SCCM, IBM Endpoint Manager, CFEngine, LANDesk, Altiris etc. ---Strong leadership skills with a proven track record of building and leading strong teams that provide responsive and successful IT solutions. ---Direct relevant supervisory experience in technical support field to provide technical expertise. ---Ability to effectively manage multiple, competing, high-priority projects. ---Excellent written and verbal communication skills with the ability to author policies, procedures, and proposals. ---Independent problem-solving and decision-making, self-direction, and ability to manage a complex workload. ---Ability to provide excellent customer service, and work collaboratively and effectively with peers. Education and Experience: ---Bachelor's degree in technology, business, or other related field ---Ten years experience in an information technology field with demonstrable experience in successfully managing and providing end-user services. ---Five years leadership and supervisory experience ---Three years experience with enterprise endpoint management solutions, such as KACE, Microsoft SCCM, IBM Endpoint Manager, CFEngine, LANDesk, Altiris etc. ---A combination of education, experience, and training that would produce the required knowledge and abilities could be considered. EEO Statement Lamar University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. Veteran's Preference Statement Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003. Preferred Qualifications Preferred Qualifications: ---MSCE certification ---ITIL certification ---HDI Desktop Support Manager certification ---Experience scripting or programing in at least one language ---Experience in the use of Microsoft Active Directory including group and object management, policy tasks, access control and authorization. Security Sensitive Statement This position is security-sensitive and thereby subject to the provisions of the Texas Education Code --51.215, which authorizes the employer to obtain criminal history record information. Salary Commensurate Work Hours Application Information Posting Date 01/08/2019 Close Date Open Until Filled Yes Special Instructions Posting Specific Questions Required fields are indicated with an asterisk (). Are you claiming Veteran's Preference in accordance with Texas Senate Bill 805, Section 657.003? FAILURE TO EMAIL THE FOLLOWING REQUIRED DOCUMENTS PER THESE INSTRUCTIONS MAY IMPACT VETERAN'S PREFERENCE: To claim Veteran's Preference under the law you must be: (1) a veteran, including a veteran with a disability; (2) a surviving spouse of a veteran killed on active duty who has not remarried; or (3) an orphan of a veteran if the veteran was killed while on active duty. If claiming Veteran's Preference, you MUST immediately email to jobs4vetslamar.edu your specific supporting documentation at the time of application such as the DD Form 214 (member 4 copy), AND, if applicable, the Dept of Veteran's Affairs Verification of Disability Benefits Letter if claiming a service related disability, a DD Form 1300 to include qualifying Death, Birth, and Marriage Certificates if claiming surviving spouse/orphan. Your email MUST also include your name, position number, job title and the department for each position you are applying for. Documents received after a position closes will not be accepted. Yes No Please indicate the highest level of education you have completed. High school diploma or GED Some College Associate's Degree Bachelor's Degree Master's Degree PH.D Other Terminal degree In what area(s) did you receive your degree(s). (Open Ended Question) The Texas Higher Education Coordinating Board (THECB) maintains a list of Institutions Whose Degrees are illegal to Use in Texas. You can search for your institution on the THECB website at: http://www.thecb.state.tx.us/index.cfm?objectid3D2801D0-1C9F-11E8-BC500050560100A9. Copy and paste this link into a web browser in order to search under "Fraudulent or Substandard Institutions" for your college/university attended for your degree. Please check your answer BEFORE you submit your application. HR is not responsible for checking your answer nor resubmitting your application back into the pool if you do not answer this question correctly.As part of your educational qualifications for this position, are you claiming a degree from any of the institutions listed on the THECB website referenced above? Yes, my institution IS on this list & IS not accredited. No, my institution is NOT on this list & IS accredited. Applicant Documents Required Documents Resume Optional Documents Letter of Interest Unofficial Transcript 1 Miscellaneous

Keywords: Lamar University, Beaumont , Assistant Director, Client Services 494935, Executive , Beaumont, Texas

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