Restaurant Manager - Dunkin
Company: Dunkin'
Location: Beaumont
Posted on: March 18, 2023
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Job Description:
We are looking for a Restaurant Manager to help manage our
Dunkin' Team!
A Restaurant Manager is responsible for providing strong, positive
leadership to his/her team to deliver great and friendly guest
experiences, operational excellence and for helping to build
profitable top line sales. They are responsible for the overall
operation of the restaurant according to Dunkin' Donuts standards,
franchisee standards. Our company has great leadership team to help
you support into this new role and has stunning performance for
past two years on all operational metrics. You will be part of a
winning culture and store that has Steller performance in place
already.
Benefits:
Competitive pay
Free Meal
Empowerment to manage others
Ability to participate in Health Plan
Fun Working enviornment
Vacation/ Sick pays
Excellent Bonus Plan
Growth Ability to become Multi Unit
Competencies:
Great Focus:
Understands and exceeds guest expectations, needs and
requirements
Develops and maintains guest
Displays a sense of urgency with guests
Seeks ways to improve guest satisfaction; asks questions, commits
to follow-through
Resolves guest concerns by following Brand recommended guest
recovery process
Passion for:
Sets and maintains high standards for self and others, acts as a
role model
Consistently meets or exceeds goals
Contributes to the overall team performance; understands how
his/her role relates to others
Sets, prioritizes and maintains focus on important goals
Establish goals and deliver results
Seeks ideas and best practices from other individuals
Problem Solving and Decision Making:
Identifies and resolves issues and problems
Uses information at hand to make decisions and solve problems;
includes others when necessary
Identifies root cause of a problem and implements a solution to
prevent from occurring
Empowers others to make decisions and resolve issues
Interpersonal Relationships & Influence:
Develops and maintains relationships with team
Operates with integrity; demonstrates honesty, treats others with
respect, keeps commitments
Encourages collaboration
Leads others; negotiates and takes effective action
Building Effective Teams
Identifies and communicates team goals
Monitors progress, measures results and holds others
accountable
Creates strong morale and engagement within the team
Accepts responsibilities for personal and team commitments
Recognizes and rewards employee's strengths, accomplishments and
development
Listens to others, seeks mutual understanding and welcomes sharing
of information, ideas and resources
Conflict Management
Seeks to understand conflict through active listening
Recognizes conflicts as an opportunity to learn and improve
Resolves situations using facts involved, ensuring consistency with
policies and procedures
Escalates issues as appropriate
Good to have:
Restaurant, retail, or supervisory experience
Ability to work early morning from 6am
Ability to work 50 hrs per week
Digital Technology skills to operate back office system
Responsibilities:
Team Environment:
Hire, train and develop employees
Communicate job expectations to their employees
Plan, monitor, appraise and review their employees' job
performance
Provide coaching and feedback; disciplines when appropriate
Operational Excellence:
Create and maintain a guest first culture in the restaurant
Ensure all shifts are appropriately staffed to achieve guest
service goals
Maintain safe, secure, and healthy environment by following and
enforcing safety, food safety, and sanitation guidelines
Ensure Brand standards and systems are executed
Manage Donut orders with Kitchen and submit all food orders and
make weekly schedules
Handle bank deposits
Ensure online training is completed for new hire
Deliver speed in d/thru as role play for other employees in
store.
Profitability:
Control costs to help maximize profitability
Execute all in-restaurant marketing promotions in a timely
manner
Execute new product roll-outs including team training, marketing
and sampling
Set sales goals and track results
We have strong bonus plan that allows you additional earning up to
$10,000 per year
Company Introduction
Anju Donuts is a fun place to work, where you will enjoy and learn
lots of great things that helps further build your career while
giving you a wonderful experience of filling up positivity and
Energy in our guests with our delicious beverage selections. I want
to thank you for choosing Anju Donuts as your place of employment,
while you have many other choices, you choose us. Throughout your
journey, we will ensure you have clear communication of the
expectation, provided you with proper training so you're successful
in your role and, be thankful for your services. We have few non
negotiables that makes us a choice for our guests in the community
and they are: Hospitality (Be friendly to guest), Fast Service (we
understand guest are in rush and we value their time by providing
fast service), Quality drinks and food (we use Dunkin buildout
process to provide consistent quality drinks and food at all
times), Clean Restaurant (we keep it clean just as we keep our home
cleans when guests are visiting ). Please feel free to discuss any
questions you have with your manager, and if at anytime you feel
there is need to speak with someone else in Management, you can
always email me at: Hiren@anjudonuts.com I always value your
feedback.
Keywords: Dunkin', Beaumont , Restaurant Manager - Dunkin, Hospitality & Tourism , Beaumont, Texas
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