Field Service Technician I
Company: Christus Health
Location: Beaumont
Posted on: January 26, 2023
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Job Description:
Summary:The Field Services Technician is responsible for the
day-to-day operational support of the end user community through
the installation, configuration, upgrade and maintenance of
workstation and peripheral equipment. This includes the resolution
of problems reported by the Customer Support Center and the
implementation of new functionality. Documentation and adherence to
policies, procedures and standards of the organization is an
important part of this position. The Field Services Technician is
responsible for delivering high quality, cost effective solutions
to all levels of users. This includes support for both the
technology and processes. The Field Services Technician is also
responsible for supporting the business goals and objectives for
the Department, the Information Services Organization, and the
organization as a whole.Problem Solving - Effectively assess,
diagnose and resolve basic configuration and hardware problems.
Quickly and efficiently resolve problems assigned by the Customer
Support Center. Assess overall performance of workstations and
implement standard maintenance procedures to maximize
performance.Workstation Software - With supervision, install,
configure and maintain operating system software on client
workstations. Provide support on basic features of application
software such as initiation of software, logging on, navigation and
termination. Understand a subset of the total configurations in the
organization. Install, configure and maintain multiple workstation
operating systems that include DOS, Windows v3.11, Windows 95,
Windows 98, NetWare, Windows NT and Windows 2000. Install and
maintain software images that assists in managing client
workstations.Workstation Hardware - With direction install,
configure and maintain hardware for client workstations. Client
hardware includes workstation hardware such as processors, memory,
hard drives, modems, video cards, monitors, peripherals, and CD-ROM
drives. Possess the skills and knowledge in client workstation
technology to support configurations in the organization.LAN
Administration - With supervision, stop and restart services,
shutdown and restart operating system software on Windows NT, 2000
and Novell servers.Network Administration - With supervision
Telnets to local LAN switches and Hubs, activates ports for
workstations and printers.Telecom - With supervision assists in the
support and maintenance of the telecommunication systems - capable
of providing dial-tone to the desktop.Desktop Hardware and Software
- With direction, install, configure and maintain hardware and
software.Communications - Demonstrate strong communication and
human relationship skills.Inventory Management - Track and document
the hardware and software inventory.Standards - Install, configure
and maintain standards associated with workstation and peripheral
procedures and documentation.Policies and Procedures - Follow
established policies, procedures and standards defined by the
department.Communications - Demonstrate strong communication and
human relationship skills. Vendor Management - Contact vendors
regarding service issues to receive support information or
assistance as instructed by the supervisor.Documentation - Produce
and maintain technical documentation on the assigned
systems.Reporting - Produce required department reporting
associated with projects assigned by manager and problems assigned
through help desk queues. Documentation includes current status and
problem documentation summary within the problem management
system.Project Management - With supervision, execute priorities,
understand business application, answer technical questions and
perform all assigned tasks. Serve as a resource to the project team
for assigned client applications.Teamwork - Maintain and
demonstrate good teamwork on assigned projects through actions and
job performance.Customer Service - Provide effective Customer
Service by being courteous, polite and friendly toward others at
all times. Acknowledge customers immediately in order to determine
need and help the customer resolve issue or request. Participate in
departmental programs that promote and deliver exceptional customer
service.Other - Perform other duties and special projects as
assigned by the Market Operations Manager.Requirements:High School
DiplomaWork Type:Full TimeReq. No112722Job TitleField Service
Technician IMarketCHRISTUS Southeast TexasCategoryInformation
TechnologyFacilityCHRISTUS Southeast Texas St Elizabeth
HospitalAddress2830 Calder AvenueBeaumont, TX 77702USTypeFULL
TIME
Keywords: Christus Health, Beaumont , Field Service Technician I, IT / Software / Systems , Beaumont, Texas
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