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Logistics Inbound Call Center Representative - East Coast

Company: Kelly Services
Location: Bridge City
Posted on: April 10, 2021

Job Description:

Logistics Inbound Call Center Representative - East Coast***Work From Home***Kelly Services is seeking a Logistics Inbound Call Center Representative that will be the liaison between our client and their customers. The successful candidate will be able to accept ownership for effectively solving-- and keeping customer satisfaction at the core of every decision and behavior.Responsibilities

  • Manage large amounts of inbound in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in call center database in a comprehensible way
  • Meet personal/team qualitative and quantitative targetsRequirements
    • Previous experience in a customer support role in the trucking industry
    • Strong phone and verbal communication skills along with active listening
    • Customer focus and adaptability to different personality types
    • Ability to multi-task, set priorities and manage time effectivelyWhy Kelly--?You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.About Kelly--At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly Services, Beaumont , Logistics Inbound Call Center Representative - East Coast, Other , Bridge City, Texas

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