Call Center Representative
Posted on: May 3, 2021
To be considered for employment opportunities at RBFCU, all
application fields must be completed. Please enter your name and
address in proper case format when completing the job application.
Proper: John Examples, 123 Example Street Improper: JOHN EXAMPLES,
john examples, 123 example street, 123 EXAMPLE STREET
Job Description and Requirements
The Member Services Call Center Representative will have the
ability to work from home after a period of training and
performance evaluations (time frame may vary). Training will take
place at the Staples branch location: 5253 S. Staples, Corpus
Christi, Texas 78411. Applicants who work from home must reside
within the State of Texas and have the capability of performing all
of the work from their home in Texas.
To successfully work from home, employees must have access to a
minimum internet connection as noted by RBFCU.
Must have a reliable home internet provider and the ability to
hard wire a connection directly to modem (Ethernet cable
Must be able to provide a workspaces at home that is safe,
suitable for work, and within a distraction free environment.
As a Member Services Call Center Representative, you will
provide exceptional service to members, non-members, branches and
internal departments through multiple communication channels.
Process a variety of transactions and inquires in accordance with
policies, procedures, regulatory laws with supervision. Identify
member needs and conduct all duties in a manner intended to enhance
the brand and contribute to the growth of the Credit Union by
recommending appropriate products/services and/or solutions to
enhance member experience.
Essential Functions and Responsibilities:
Responsible for creating an exceptional member experience.
Use cognitive judgement to identify, analyze and address members
To improve our members economic well-being and quality of life,
provide consultation on products, services and solutions.
To safe guard member and credit union interests, practice
advanced fraud detection techniques.
Assist and fulfill general member transactions and inquiries on
behalf of various departments. For example, process consumer loan
applications for personal, credit card and line of credit, provide
debit and credit card usage, and balance inquiries, and complete
opening/updating on existing accounts.
Meet or exceed department goals and objectives through key
performance indicators and core values.
Accountable for maintaining an in-depth working knowledge of
RBFCU Member Handbook, applicable policy and procedure and topical
knowledge for all credit union areas.
To create a seamless member interaction, orchestrate multiple
software applications such as Base 2000, Portfolio Viewer Onbase,
WireXchange, DNA, Loans PQ, FIS, DNA Publisher, Workday, Avaya, DSI
Avaya Marque, Calabrio, Newtek, Rightfax, and DocuSign.
Job requires teamwork and dedication to developing strong
relationships with coworkers.
All other duties as assigned (note: essential functions and
responsibilities may change or new ones may be assigned at any time
with or without notice).
High School Diploma or GED.
6 months of work experience in a Call Center or Financial
Institution OR 2-5 years of Customer Service .
Must be able to work a flexible Monday-Saturday schedule.
Must have good organizational, communication, interpersonal and
sales skills, along with the ability to multi task and manage time
effectively with a close attention to detail.
Attendance and promptness is pertinent.
Ability to apply common sense understanding to carry out
instructions furnished in written, oral, and diagram form.
Ability to handle problems involving several concrete variables
in standardized situations.
Must be proficient in using PC, Microsoft applications software,
Internet Explorer, and other office equipment.
To ensure expectation of service is upheld, must have good
organizational, communication, interpersonal and sales skills .
Capable of demonstrating the ability to multi-task, manage time
effectively, be detail oriented, accept ownership, and adapt to
needs of department.
Self-initiate and apply logic to problem solve with few concrete
Attendance and promptness is pertinent.
All qualified applicants will receive consideration for
employment without regard to race, color, sex, sexual orientation,
gender identity, religion, national origin, disability, veteran
status, or other legally protected status
Keywords: RBFCU, Beaumont , Call Center Representative, Other , Call, Texas
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