Job Title: Customer Service Rep
Reports to: Center Manager
Position Classification: Non-exempt
Office Location: Livingston, Texas
Wage- $13.00 to $15.00
EXPERIENCE EXTREME CUSTOMER SERVICE
About the Company
Dynamic Workforce Solutions (DWFS) contracts with state and
local entities to provide services that offer the communities we
serve reliable workforce development and training solutions that
result in talented, well-trained people positioned for tomorrow's
jobs. Our innovative approach to delivering services, passion for
the work we do and commitment to ongoing quality have defined over
three decades of exceptional results.
Our people feel they are part of something way bigger than just
a job. We commit to delivering Extreme Customer service in order to
provide outstanding outcomes for the people and businesses we
Are you outgoing and interested in helping others? In this role,
you will serve as the first point of contact for all customers
seeking Workforce Center services. You will be able to assist these
customers in accessing the information and services they need. You
will also facilitate training sessions for customers in alignment
with program goals.
Primary Objectives of Position: Serves as first point of contact
for all customers seeking Workforce Center Services.
Essential Job Functions:
- Assist customers in accessing resources to secure employment,
training or other supportive services to attain
- Provide basic information and direct customers to services in
an appropriate, timely and efficient manner.
- Promote the benefits and scope of services available by making
customer referrals to appropriate workshops, assessments and
- Ensure that there is equitable access for all individuals
regardless of needs or barriers.
- Coordinate the efficient use of resources with partner
- Use computers and printed materials, assist customers in
accessing various websites including state systems, for relevant
information on job search information and other resource for
developing job leads.
- Assist customers in accessing labor market information and
provide assistance on applications, resume and cover letter
development and work search software tools.
- Maintain the schedule of workshops and orientations, coordinate
staying abreast of regional activities to provide customers with up
to date information.
- Answer, transfer and direct incoming calls from across the
- Maintain customer statistics and provide weekly, monthly,
quarterly reports to leadership as required.
- Utilize Extreme Customer Service behaviors in all interactions
with internal and external customers.
- Working knowledge of social media platforms and ability to
update and manage them.
Other Job Duties: This job description is not intended to be
all-inclusive. The employee may be requested to perform other
reasonable related duties as assigned by the immediate supervisor
and other management as required. The company reserves the right to
revise or change job duties as business requirements dictate. It is
also understood that the company reserves the right to change work
schedules as required, including requiring overtime.
Physical Demands/Work Environment: Physical requirements include
carrying/lifting up to 5 pounds, frequently; up to 10 pounds,
regularly; and up to 25 pounds, occasionally. Visual acuity, speech
and hearing; hand and eye coordination and manual dexterity
necessary to drive an automobile and operate computer keyboard and
basic office equipment; subject to carrying, lifting, twisting and
reaching to perform essential job functions. Working conditions are
primarily in an office environment with occasional travel to other
Required Competencies: Extreme Customer Service focus, learning
orientation, communication proficiency, teamwork orientation,
Education: Associate Degree with course work in Social Services
or related field or equivalent experience.
Experience: Minimum 2 years customer service experience
required. Must possess excellent verbal and written communication
skills as well as demonstrated computer skills. Workforce Service
experience or demonstrated ability to serve diverse populations
required. Prefer working knowledge of all applicable local
Workforce Service programs. Familiarity with applicable federal,
state and local laws and regulations required.
Skills/Abilities: Must possess excellent public relations
skills. Ability to handle stressful situations required. Basic
computer literacy including ability to use the Internet and
Microsoft Office products. Ability to multi-task in a fast paced
environment. Strong listening and problem solving skills. Ability
to work independently with minimal supervision and effectively as
part of a team. Excellent interpersonal skills and Extreme Customer
Service orientation. Strong oral and written communication
Additional Requirements: Must have valid driver's license and
adequate vehicle insurance coverage.
Diversity is at the heart of our business. It is key to our
people's passion for serving individuals and communities who seek
to build a stronger workforce. We strive to create a work
environment that provides all our team members with equal access to
information, development and opportunity. Furthermore, our
commitment to diversity and inclusion is deeply rooted in the
values instilled by our Four Cornerstones and commitment to Extreme
Customer Service. We recognize that differences in age, race,
gender, nationality, sexual orientation, physical ability, thinking
style and background bring richness to our work environments. Such
differences help us connect better with the workforce development
needs of people we serve in our communities. We believe that
attracting, developing and retaining a base of employees that
reflects the diversity of our customers is essential to our