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Front Desk - Emergency Room (Days 7A-7P)

Company: Exceptional Healthcare Inc.
Location: Beaumont
Posted on: January 16, 2022

Job Description:

The Administrative Assistant (AA) will be responsible for performing all functions necessary to maintain the efficient workflow of all front desk receptionist duties.Essential Duties & Responsibilities

  • Greet all patients as they arrive in a friendly, courteous, and professional manner
  • Demonstrate and maintain a working knowledge of customer service principles, and departmental expectations regarding customer service
  • Document in the computer system all necessary demographic, insurance, and financial information
  • Maintain patient charts; including creating new files, scanning files into the computer system, filing, shifting, and breaking down charts
  • Responsible for photocopying records and documents for billing purposes
  • Perform clerical duties, including mail delivery, faxing, copying, and scanning
  • Responsible for answering, screening, and directing incoming phone calls
  • Collect co-payments or other applicable financial payments
  • Facilitate daily deposits and perform cash reconciliations
  • Maintain daily financial log including documenting patient financial class, amount owed, amount collected, and scanning completion
  • Maintain daily patient log including documenting chief complaint, time and date of entry, time and date of exit, services rendered, and discharge/transfer information --- Document patient volumes for the previous day
  • Maintain and compile reports and informational packets for distribution
  • Perform any job related to the registration process
  • Perform other duties as assignedSafety/Infection Control
    • Demonstrate knowledge of and adhere to regulations and Emergency Center policies and procedures pertaining to safety, emergency preparedness, infection control, OSHA, fire safety and hazardous materialsPerformance Improvement Customer Service
      • Participate in performance improvement activities as necessary
      • Maintain confidentiality of patient related issues and adhering to all HIPAA rules and regulations.
      • Demonstrate effective interpersonal skills
      • Treat all patients, visitors, and staff members fairly and with respect
      • Utilize effective communication methods and skills
      • Explain all procedures, treatments, and care while remaining aware of language barriers
      • Able to perform care in non-judgmental manner and recognize discrepancies between patient and personal beliefsEmergency Center Policy
        • Ensure personal appearance is business casual and professional at all times
        • Responsible for wearing Emergency Center identification at all times
        • Attend all Emergency Center required meetings and in-service education
        • Remain flexible in staffing patterns and resolution of staffing conflicts; participates in temporary assignments
        • Compliance with attendance standards
        • Demonstrate flexibility when changes in assignments are necessaryQualifications
          EDUCATION & EXPERIENCE
          • High school diploma or equivalent
          • 1-3 years office experience in a health care setting preferred
          • Previous customer service experience preferred
          • Must be able to effectively communicate with customers both in person, and over the telephone
          • Must have understanding of basic medical terminology
          • Basic computer skillsINDEHCHGZ54BoNfm

Keywords: Exceptional Healthcare Inc., Beaumont , Front Desk - Emergency Room (Days 7A-7P), Other , Beaumont, Texas

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