Front Desk - Emergency Room (Days 7A-7P)

Company: Exceptional Healthcare Inc.
Location: Beaumont
Posted on: January 16, 2022

Job Description:

The Administrative Assistant (AA) will be responsible for performing all functions necessary to maintain the efficient workflow of all front desk receptionist duties.Essential Duties & Responsibilities

• Greet all patients as they arrive in a friendly, courteous, and professional manner
• Demonstrate and maintain a working knowledge of customer service principles, and departmental expectations regarding customer service
• Document in the computer system all necessary demographic, insurance, and financial information
• Maintain patient charts; including creating new files, scanning files into the computer system, filing, shifting, and breaking down charts
• Responsible for photocopying records and documents for billing purposes
• Perform clerical duties, including mail delivery, faxing, copying, and scanning
• Responsible for answering, screening, and directing incoming phone calls
• Collect co-payments or other applicable financial payments
• Facilitate daily deposits and perform cash reconciliations
• Maintain daily financial log including documenting patient financial class, amount owed, amount collected, and scanning completion
• Maintain daily patient log including documenting chief complaint, time and date of entry, time and date of exit, services rendered, and discharge/transfer information --- Document patient volumes for the previous day
• Maintain and compile reports and informational packets for distribution
• Perform any job related to the registration process
• Perform other duties as assignedSafety/Infection Control
  
  • Demonstrate knowledge of and adhere to regulations and Emergency Center policies and procedures pertaining to safety, emergency preparedness, infection control, OSHA, fire safety and hazardous materialsPerformance Improvement Customer Service
    • Participate in performance improvement activities as necessary
    • Maintain confidentiality of patient related issues and adhering to all HIPAA rules and regulations.
    • Demonstrate effective interpersonal skills
    • Treat all patients, visitors, and staff members fairly and with respect
    • Utilize effective communication methods and skills
    • Explain all procedures, treatments, and care while remaining aware of language barriers
    • Able to perform care in non-judgmental manner and recognize discrepancies between patient and personal beliefsEmergency Center Policy
      • Ensure personal appearance is business casual and professional at all times
      • Responsible for wearing Emergency Center identification at all times
      • Attend all Emergency Center required meetings and in-service education
      • Remain flexible in staffing patterns and resolution of staffing conflicts; participates in temporary assignments
      • Compliance with attendance standards
      • Demonstrate flexibility when changes in assignments are necessaryQualifications
        EDUCATION & EXPERIENCE
        • High school diploma or equivalent
        • 1-3 years office experience in a health care setting preferred
        • Previous customer service experience preferred
        • Must be able to effectively communicate with customers both in person, and over the telephone
        • Must have understanding of basic medical terminology
        • Basic computer skillsINDEHCHGZ54BoNfm

Keywords: Exceptional Healthcare Inc., Beaumont , Front Desk - Emergency Room (Days 7A-7P), Other , Beaumont, Texas