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End User Support Specialist

Company: S2SSoft LLC
Location: Beaumont
Posted on: September 19, 2022

Job Description:

*General Description *As a member of the End User Support team, the incumbent, with a minimum of 5 years technical experience is customer service oriented and provides timely and high quality technical support to customers. A Technical Certification (Microsoft/HP/Dell) and Strong understanding of Client based Operating Systems would be an added advantage on this role.2.0 RESPONSIBILITIES: 2.1 OperationalResponsibilities: - Provide customer facing end-user support that includes - Break-fix support for Laptop, desktop, tablets and associated hardware peripherals - IMAC support including large scale/bulk office moves/re-stack activities (all moves) - Support for Operating System, base load software, MS Office suite and other business application - Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs - Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries - Support for the Mobility devices (IOS/iPhone/IPads) - VIP and home-based office (HBO) user support - Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance - Respond to end-user requests for updates on ticket status and promptly follow up as needed. - Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) - Perform managed print service invoicing/meter read/polling report verification - Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs - Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades. - Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support - Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites. - Provide On-call support if required outside business hours on a rotational basis 2.2 Health and Safety Responsibilities: - Take every reasonable precaution to protect the health and safety of fellow employees, themselves and any other person at or in the vicinity of a work site; as well as, cooperate with all persons involved to that end. - Read, understand and comply with the company's safety policies, rules, procedures and practices. - Notify management of any unsafe or harmful acts or conditions that may impact health, safety or the environment. - Promptly report to management all incidents, including injuries, illnesses and near misses. -Observe general principles of incident prevention and participate in the requirements of the safety program. - Use devices and wear PPE as per regulatory requirements and HCL's standards. - Refrain from causing or participating in harassment or violence. - Operate, use or maintain all tools and equipment in accordance with established or accepted procedures and practices. - When performing work on behalf of HCL on a client's work site, abide by the policies, rules, and procedures that are stipulated within the client's safety program. - Cooperate with any person exercising a duty imposed by the provincial OHS Act, Regulations or Code. - Comply with the provincial OHS Act, Regulations and Code. - Set an example for good safety conductJob Type: ContractPay: $21.00 - $26.00 per hourSchedule:* 8 hour shift* Monday to Friday* Weekend availabilityExperience:* IT support: 5 years (Preferred)* End User Support: 5 years (Preferred)Work Location: One location

Keywords: S2SSoft LLC, Beaumont , End User Support Specialist, Other , Beaumont, Texas

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