Eligibility Specialist II SETX

Company: ChildCareGroup
Location: Beaumont
Posted on: March 19, 2023

Job Description:

SUMMARY/PURPOSE OF POSITION
As an Eligibility Specialist II, you will oversee a caseload of Child Care Assistance (CCA) customers to ensure positive employment outcomes. Position is responsible for customer intake, eligibility determination, and placement of eligible children in the appropriate childcare settings. Additional responsibilities include eligibility renewals, childcare transfers, update requests, and discontinuations. Position will be accountable for adhering to strict policy standards that includes timely processing of information.

Contacting customers will be necessary to gather necessary information and explain outcomes, and customer rights and responsibilities. Must be able to communicate effectively and terminate services when applicable. Attention to detail and a positive attitude are keys to success in this position.

Why work for ChildCareGroup?

Founded in 1901, ChildCareGroup's (CCG) mission is to champion a strong early childhood system that teaches children and parents, trains early childhood professionals, and assists families. ChildCareGroup believes that children do better as their parents do better. When families thrive, communities succeed.

ChildCareGroup offers a generous benefits package including Paid Parental Leave, (12) Company Holidays, 401(k) match, Paid Time Off, Medical, Dental, Vision and more!

You are a great fit for the role because you identify with the CCG SPIRIT, our core values:

SERVICE - Lead with a servant's heart

PROFESSIONALISM - Perform our best every day

INTEGRITY - Do what is right

RESPECT - Treat each other the way we wish to be treated

INCLUSION - Value individual differences

TEAMWORK - Communicate and collaborate to achieve our goals

Responsibilities and Essential Job Functions

• Determines eligibility, maintains, and completes all eligibility records for case files, including eligibility screening and assessment of family needs including Self Arranged Child Care.
• Performs mathematical calculations to determine household income and the parent's share of cost and processes the appropriate enrollment forms.
• Adheres to state and local policies and accurately determines eligibility based on confidential documentation. Must be able to discontinue services when necessary.
• Processes eligibility, case changes, drops, and transfers accurately within the required timeframe as established by funding sources.
• Manages a high volume of case files and data entry daily. Enters all data into The Workforce Information System of Texas (TWIST) and internal systems accurately and in the required timeframe.
  • Completes case documentation in an objective and fact-based manner, with the understanding that records may be reviewed and used by other users of the state database and professionals, including monitors, TWC and Workforce Solutions staff, fraud investigators, attorneys, service providers, and other professionals.
    • Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner.
    • Contacting customers will be necessary to gather necessary information and explain outcomes, and customer rights and responsibilities.
    • Interprets and communicates state and local policies and procedures to customers in an understandable manner.
    • Educates new customers coming into program and offers solutions for other related issues customers might be facing - example; if they are not eligible, offer other alternatives.
      • Must be able to communicate effectively and discontinue services when applicable.
      • Attention to detail and a positive attitude are keys to success in this position.
      • Produces content/copy and accurately edits documents.
      • Provides back up support to team members.
      • Travels to rural Workforce Centers weekly
      • Attends trainings and conferences as related to job duties
      • Other duties and responsibilities as assigned. Education and Experience
        • High School Diploma or equivalent, associate's or bachelor's degree preferred. Child Development experience a plus.
        • One to two years of experience in determining eligibility, working directly with customers, and entering information into a database.
        • Ability to adapt to frequent policy changes and show flexibility; must have above average critical thinking and problem solving skills and be results driven.
        • Ability to accurately interpret and understand customer correspondence; must have excellent task management skills, which include organization, attention to detail, time management, multi-tasking, and prioritizing work.
        • Proficiency in Microsoft Word, Microsoft Excel and Outlook is required.
        • Strong written and verbal communication skills required.
        • Demonstrates the ability to cope with stressful situations and the public.
        • Promotes a positive work environment and possesses outstanding business ethics.
        • Prompt and regular attendance is required.
        • Unquestioned integrity and commitment to uphold ChildCareGroup's mission, vision and core values Equipment
          • Computer, Telephone headset, fax, scanner, and general office equipment Travel and Compliance
            • Must have a valid Texas driver's license
            • Driving record must comply with CCG's automobile insurance carrier requirements
            • Must have liability insurance coverage and reliable personal transportation
            • Ability to travel locally or out of town as required
            • Mileage reimbursement is offered when applicable
            • Must successfully meet all compliance background check requirements for federal funding throughout employment Physical Demands
              • Work requires normal physical effort with minimal lifting requirements of items weighing 25 pounds or less
              • Visual attention
              • Manual dexterity/coordination ChildCareGroup is an Equal Opportunity/Affirmative Action Employer.
                
                In accordance with the applicable directives from the Federal government and the Office of Head Start regarding COVID-19 vaccine requirements, all CCG employees must be fully vaccinated by January 4, 2022.
                
                ChildCareGroup's Generous Health and Wellness Benefits
                • Paid Parental Leave
                  • Short Term, Long Term Disability and Basic Life Insurance at no cost
                  • Medical, Dental and Vision Insurance
                  • Telemedicine at no cost
                  • 401(k) with a company match
                  • Paid Time Off
                    • (13) Paid Company Holidays
                    • And more!

Keywords: ChildCareGroup, Beaumont , Eligibility Specialist II SETX, Other , Beaumont, Texas