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Customer Reliability Technician

Company: John Crane
Location: Beaumont
Posted on: October 12, 2019

Job Description:



North America, USA, Texas, Beaumont

Job Reference

Schedule Type
Full Time

Job Function
After Sales Service & Repair

About Us

John Crane ( is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products including mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies.

John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Fiscal year 2016 revenue was greater than 1 Billion USD ( 830m).

John Crane is part of Smiths Group (, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components. Job Description

Works on-site at a customer facility(s), participating in activities with the customer to comply with the partnership agreement. Aids salesman and/or regional engineer with troubleshooting by investigating problems related to product performance and application specific criteria.

Travel as required performing duties and working directly with customers. Position reports to Branch Manager. Duties & Responsibilities

Reviews applications with the local salesman and customer representatives to make specific recommendations for MTBF improvement.

Compiles pertinent information by investigating, analyzing and evaluating problems related to product performance and application specific criteria in the field with the customer. Will include the measuring of rotating equipment.

Observes the installation and commissioning of mechanical seals and their auxiliary support systems.

Observes, collects and evaluates customer data while working with the salesman and/or regional engineer. Then reports seal program s results utilizing John Crane s current reliability management software, e.g., INTERFACE .

Analyzes the equipment survey for inventory optimization opportunities within current consignment management guidelines.

Maintains John Crane s equipment survey.

Communicates orally and in writing with customers, company personnel, and vendors providing counseling and recommendations with the assistance of salesman.

Assists salesman with customer training for maintenance and operations personnel as required.

Assists customer with the Management Of Change process with oversight by salesman.

Collects new equipment data sheets from customer s project engineers for review by salesman and/or regional engineer.

Performs other duties and responsibilities as necessary to comply with specific contractual terms of the agreement, or as required by the Branch Manager. The Individual

Associates Degree in a technical area plus 3 or more years experience as a customer reliability technician and / or an equivalent combination of education and experience plus the ability to read and interpret assembly drawings, make complicated arithmetic calculations and resolve technical problems.

Must have experience with assembly/testing and the ability to use precision measuring equipment.

Ability to work independently with good problem solving skills which would include the ability to gather, correlate and present statistical data for review and uses by others toward the completion of an assigned project.

Application Process

It is the policy of John Crane to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, color, religion, gender, sex, sexual orientation, genetic information, marital status, status with regard to public assistance veteran status or any other characteristic protected by federal, state
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Keywords: John Crane, Beaumont , Customer Reliability Technician, Professions , Beaumont, Texas

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