Customer Reliability Technician
Company: John Crane
Posted on: October 12, 2019
CUSTOMER RELIABILITY TECHNICIAN
North America, USA, Texas, Beaumont
After Sales Service & Repair
John Crane (www.johncrane.com) is a global leader in rotating
equipment solutions, supplying engineered technologies and services
to process industries. The company designs and manufactures a
variety of products including mechanical seals and systems,
couplings, bearings, filtration systems and predictive digital
John Crane customer service is accessed through a global network of
more than 200 sales and service facilities in over 50 countries.
Fiscal year 2016 revenue was greater than 1 Billion USD (
John Crane is part of Smiths Group (www.smiths.com), a global
leader in applying advanced technologies for markets in threat and
contraband detection, energy, medical devices, communications, and
engineered components. Job Description
Works on-site at a customer facility(s), participating in
activities with the customer to comply with the partnership
agreement. Aids salesman and/or regional engineer with
troubleshooting by investigating problems related to product
performance and application specific criteria.
Travel as required performing duties and working directly with
customers. Position reports to Branch Manager. Duties &
Reviews applications with the local salesman and customer
representatives to make specific recommendations for MTBF
Compiles pertinent information by investigating, analyzing and
evaluating problems related to product performance and application
specific criteria in the field with the customer. Will include the
measuring of rotating equipment.
Observes the installation and commissioning of mechanical seals and
their auxiliary support systems.
Observes, collects and evaluates customer data while working with
the salesman and/or regional engineer. Then reports seal program s
results utilizing John Crane s current reliability management
software, e.g., INTERFACE .
Analyzes the equipment survey for inventory optimization
opportunities within current consignment management guidelines.
Maintains John Crane s equipment survey.
Communicates orally and in writing with customers, company
personnel, and vendors providing counseling and recommendations
with the assistance of salesman.
Assists salesman with customer training for maintenance and
operations personnel as required.
Assists customer with the Management Of Change process with
oversight by salesman.
Collects new equipment data sheets from customer s project
engineers for review by salesman and/or regional engineer.
Performs other duties and responsibilities as necessary to comply
with specific contractual terms of the agreement, or as required by
the Branch Manager. The Individual
Associates Degree in a technical area plus 3 or more years
experience as a customer reliability technician and / or an
equivalent combination of education and experience plus the ability
to read and interpret assembly drawings, make complicated
arithmetic calculations and resolve technical problems.
Must have experience with assembly/testing and the ability to use
precision measuring equipment.
Ability to work independently with good problem solving skills
which would include the ability to gather, correlate and present
statistical data for review and uses by others toward the
completion of an assigned project.
It is the policy of John Crane to provide equal employment
opportunity (EEO) to all persons regardless of age, color, national
origin, citizenship status, physical or mental disability, race,
color, religion, gender, sex, sexual orientation, genetic
information, marital status, status with regard to public
assistance veteran status or any other characteristic protected by
Keywords: John Crane, Beaumont , Customer Reliability Technician, Professions , Beaumont, Texas
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