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Customer Service Representative

Company: Westport Linen Services
Location: Beaumont
Posted on: December 6, 2019

Job Description:

Westport Linen Services, a locally owned Healthcare Linen company is actively seeking a customer service specialist. This customer focused and self-motivated problem solver plays a key role with supporting our customers. The Customer Service Representative's role is to provide quality, professional customer service that consistently meets and exceeds Westport's standard of excellence and customer expectations. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists Responsibilities

  • Communicate with customers via phone, email and chat
  • Responds in a prompt, courteous and effective manner
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Research and process credits
  • Expedite emergency orders
  • Work with internal departments to meet customer's needs
  • Teach and implement best practices at the hospital level
  • Data entry in various platforms
    Qualifications
    • Healthcare background is a plus
    • At least 1 - 3 years' of relevant work experience
    • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
    • Ability to multi-task, organize, and prioritize work
      Skills
      • Time management
      • Provicient in Microsoft Office 365, Outlook, Excel, Word
      • Active listening
      • Database / Query software
        There is travel involved with this position and an occasional weekend. We do offer a comprehensive benefit package plus car allowance.

Keywords: Westport Linen Services, Beaumont , Customer Service Representative, Sales , Beaumont, Texas

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