Inside Sales Representative
Company: A Place for Mom
Location: Beaumont
Posted on: February 25, 2021
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Job Description:
Inside Sales Representative - Senior Living Advisor Remote A
career with A Place for Mom (APFM) is an opportunity for you to
join a rapidly expanding company committed to making a difference
for seniors and their families. A Place for Mom is an online
platform connecting families searching for senior care services
with a team of experienced advisors providing insight-driven and
personalized solutions. Our mission, as the leader in senior care
advisory, is to be a trusted destination for families and our
community customers. We are a quickly growing organization with
over 500 advisors connecting more than 300,000 families every year
to one of our community customers.Employees Who Thrive At A Place
For Mom Live Our Values Every Day And Are An Important Part Of Our
Hiring PracticesLiving by our values and working to achieve
excellence on behalf of our customers is integral to success at A
Place for Mom.* Focus on Excellence * Act with Integrity & Assume
Positive Intent * Drive Outcomes Every Day with Passion and A Sense
of Mission * Make the Lives of our Families and Customers Better,
Easier and More Successful * Realize the Full Potential in Each
Team Member. Work as a Single Supportive Team The PositionSenior
Living Advisors (SLAs) are inside sales representatives responsible
for educating families on senior care options and working with them
to find the right senior living communities that match their needs.
The SLAs take inbound pre-screen leads and help guide the seniors
and their families from initial consultation, to touring of
facilities, and ultimately moving into a senior living community.
This requires not only working with the families but also acting as
the liaison between families in need and the senior housing
communities or care providers.Who You AreA great SLA has empathy
for the families we serve, loves sales, is strongly internally
motivated, and has the ability to quickly learn the details of a
unique industry, like senior living. A SLAs primary focus is
referring and moving families into appropriate customer communities
and guiding them through the lifecycle of the search process by
understanding a family's unique needs and demonstrating an intimate
knowledge of customer communities.The success of an SLA is measured
by reaching daily call benchmarks, scheduling tours at customer
communities, and converting leads into customer move-ins resulting
in achievement of their monthly sales quota.* Consistently exceed
monthly sales quota.* Build relationships and educate families over
the phone on referral process. Ensure families understand the value
of A Place for Mom throughout their senior living search. *
Understand family needs and refer appropriate customer communities.
* Manage the sales process. Guide families through their search
process all the way to move-in including follow up with families
and customer communities. * Understand customer community
offerings, resident requirements, and sales process. * Manage lead
pipeline on a daily basis and accurately record in the Company's
CRM to ensure up-to-date family information and status, as well as
maintain accurate forecasts. * Structured, pre-scheduled training
attendance is mandatory.* Communicate daily via phone and email to
families and customers.* Other duties as assigned.* History of
exceeding sales quota* Ability to work from home and be internally
motivated to surpass your goals* 3+ years' experience with
documented history of success positioning and selling solutions to
businesses or consumers in a quota or metrics driven environment.*
Demonstrated ability to assess family situations and quickly
develop solutions based upon family needs.* Documented history of
ability to develop and maintain good working relationships in a
multi-stakeholder relationship.* Ability to deliver results while
working in a highly-independent environment.* Willingness to
quickly come up to speed on the senior living industry.* Ability to
multi-task; simultaneously talk on the phone and take notes on the
computer.* Strong computer and typing skills necessary, including
Word and Excel.Education RequirementsBachelor's degree
preferred.Home Office And Profile Requirements* SLAs are required
to have a designated home office space, allowing for privacy during
working hours, as well as a high speed internet connection.* It is
expected that SLAs manage a daily schedule that is free from
distractions and interruptions. Taking care of children or audible
pets is not permissible during work hours.* You will be provided
with a laptop fully loaded with Microsoft Office, Outlook, Five 9
VOIP phone system, access to our CRM system and VPN so that you may
connect to our intranet.* The Company's internet-based model
requires that SLAs feature their likeness in a standard format on
the Company's websites, in communications with families and on
LinkedIn to underscore confidence and trust in the real and local
SLAs we employ.CompensationThe position is an hourly, non-exempt
position. The position earns a base salary with uncapped bonus
potential. Working hours are scheduled at 40 hours per week that
include some nights and weekends; overtime is paid for time worked
over 40 hours per week (or as applicable by state law), which
should be approved in advance by the manager. You will work with
your Regional Manager to establish a full-time, 40 hour work
schedule.
Keywords: A Place for Mom, Beaumont , Inside Sales Representative, Sales , Beaumont, Texas
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