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Customer Service Representative

Company: Parker Print Solutions
Location: Beaumont
Posted on: November 23, 2022

Job Description:

Quoting customers daily Processing Purchase Orders Working with our Sales Team on quotes and orders Excellent listening skills and an empathetic voice and manner Dedication to customer satisfaction Basic knowledge of computer software and office systems Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer Familiarity with all of the goods and services offered by the company Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Recommend potential products or services to management by collecting customer information and analyzing customer needs Manage large amounts of incoming calls Listen to customer concerns and complaints with the goal of identifying the causes of the problem Select appropriate responses to customer issues and work quickly to resolve them Refer advanced cases to management for resolution, providing background information as necessaryBenefit Conditions: Waiting period may apply Only full-time employees eligiblePaid Training: YesWork Remotely NoJob Type: Full-timePay: $10.00 - $12.00 per hourBenefits: 401(k) Dental insurance Health insurance Paid time offSchedule: Monday to FridayAbility to commute/relocate: Beaumont, TX 77702: Reliably commute or planning to relocate before starting work (Required)Education: High school or equivalent (Preferred)Work Location: One location

Keywords: Parker Print Solutions, Beaumont , Customer Service Representative, Sales , Beaumont, Texas

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