ServiceNow HRSD Lead
Location: Galena Park
Posted on: June 23, 2025
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Job Description:
Role – ServiceNow HRSD lead Location – Houston, TX (Onsite) Job
Description The Technical Lead, Application Support is responsible
for the configuration and support of the ServiceNow HRSD
application within the Human Resource Organization. As part of the
HR Technology team, this role provides advanced technical,
analytical and consultative support delivering HR processes.
Essential Duties and Responsibilities To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. Other duties may be assigned. Reviews open
cases/issues and troubleshoots or assigns to other tech team
members for resolution. Coordinates with vendor regarding required
support by opening tickets, escalating and following up as
required. Continuously develops advanced knowledge of assigned
application(s) utilizing vendor websites, user groups and training
to effectively utilize system capabilities. Mentors other team
members and is recognized as an expert. Consults on requested
configuration changes, partnering with the team to determine best
options for design decisions based on documented requirements,
current configuration, and downstream impacts. Documents final
specs and configures application. Analyzes impact of configuration
from foundational structures to Fast Formulas and extensions to HR
service delivery and downstream systems and integrations. Leads
meetings to resolve priority issues. Ensures data integrity and
governance by supporting large/complex data imports and extracts
and validating accuracy through reporting and queries. Supports the
development and maintenance of integrations/file transfers.
Provides analysis and consultation on the implementation of new
software application products or new modules in existing
applications. Actively participates in project, support, and
development initiatives designing solutions that optimally address
current and future business requirements and infrastructure plans.
Champions the appropriate use of technology and provides leadership
in balancing technical elegance with functional requirements and
practical benefits, as we implement and integrate technologies.
Documents all configuration. Required Qualifications The
requirements listed below are representative of the qualifications
necessary to perform the job. 5 years of experience in ServiceNow
HRSD ServiceNow Architect Certification preferred.
Keywords: , Beaumont , ServiceNow HRSD Lead, IT / Software / Systems , Galena Park, Texas
